Thank you for shopping with Chengdu Shangxing Shangpin Tech Co., Ltd.. We strive to ensure that you are fully satisfied with your purchase. However, if you are not completely satisfied, we are here to help. Please review our Returns Policy below for guidance on how to return products.
1. Return Eligibility
You may return items purchased from https://shangpin-tech.com/ within 30 days from the date of delivery, provided that the items meet the following conditions:
- The item is unused, unworn, and in its original condition.
- The item is in the original packaging with all tags, labels, and accessories (if applicable) intact.
- The return is initiated within the allowed return period (30 days from delivery).
Certain products may be ineligible for return, such as items marked as non-returnable (e.g., intimate wear, sale items, or custom-made products).
2. How to Initiate a Return
To return an item, please follow these steps:
- Contact our customer service team at [email protected] to request a return authorization. Please provide your order number and the reason for the return.
- Our team will guide you through the return process and provide you with a return shipping label (if applicable).
- Carefully pack the item in its original packaging and ensure it is properly sealed. Include the order number and any other necessary details for a smooth return process.
3. Return Shipping Costs
Unless the return is due to a product defect or error on our part, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the return reaches us safely.
4. Refunds
Once we receive your returned item, we will inspect it to confirm that it meets our return criteria. If your return is approved, we will issue a refund to the original payment method. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your payment provider.
Refunds will be issued for the cost of the product only. Shipping fees are non-refundable unless the return is due to a mistake or defective product.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, we recommend processing a return for the original item and placing a new order for the desired product.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service team within 7 days of receiving your order. We will assist you with a return or exchange, and we will cover the return shipping costs for defective items.
7. Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items.
- Intimate wear, lingerie, and swimwear for hygiene reasons.
- Gift cards and any other non-returnable merchandise.
8. Contact Us
If you have any questions regarding returns or need assistance, please do not hesitate to contact our customer service team at:
Email: [email protected]
We are here to ensure that your shopping experience with us is as smooth as possible. Thank you for choosing Chengdu Shangxing Shangpin Tech Co., Ltd..